Troubleshooting Integration Errors

From time to time, token or permission-related issues may disrupt the integration. Follow these steps to resolve common problems:

Quick Fix: Reconnect and Reauthorize HubSpot

Most issues can be resolved by disconnecting and reconnecting HubSpot in Primer. This action renews the token and resolves authentication errors.

Common Issues and Solutions

• Expired Token

  • Explanation: Tokens expire periodically due to security settings.

  • Solution: Reauthorize your HubSpot connection to renew the token.

• Inactive User Status

  • Explanation: If the connecting user becomes inactive in HubSpot, the integration may break.

  • Solution: Ensure the connecting user is active or reconnect using an active account.

• Changed Permissions

  • Explanation: Altered user permissions in HubSpot may disrupt the integration.

  • Solution: Verify and update user permissions to meet integration requirements.

Best Practices for Compliance

HubSpot prioritizes data privacy and compliance. Follow these guidelines to ensure your integration aligns with regulatory standards:

1. Obtain explicit user consent before accessing HubSpot data.

2. Monitor API deprecation updates on the HubSpot Changelog.

3. Migrate to newer API versions promptly to maintain functionality.

4. Protect user data with robust security measures.

Need Help?

If you encounter persistent issues or have additional questions about the integration, contact our support team. We’re here to ensure a seamless experience.