LogoLogo
  • Welcome to Primer!
  • Managing Your Account
    • Invite a User to Your Primer Account
    • Change User Role
    • Upgrade Subscription
    • Cancel Subscription
    • Notification Center
  • Product Changelog
  • An Introduction to Primer's Database
  • Connections
    • Connecting the Primer Web Script
    • Setting up Connections
      • Connecting Salesforce to Primer
        • Salesforce Requirements and Permissions
        • Troubleshooting Your Salesforce CRM Connection to Primer
      • Connecting HubSpot to Primer
        • HubSpot Requirements and Permissions
        • Troubleshooting Integration Errors
  • BUILDING AUDIENCES
    • How to Build an Audience
      • Primer Filter Criteria
        • Department Definitions
        • Industry Definitions
      • Audience Match Rate Estimates
      • Audience Summary
      • Audience Preview
      • Salesforce Filter Criteria
      • Using CSVs as Filter Criteria
      • Understanding Salesforce and CSV Match Rates
      • Performant Audience Sizes
    • Managing Audiences in Primer
      • Audience Statuses
      • Matched Audience Size
      • Audiences Dynamically Update
      • Active Audience Slots
  • SYNCING AUDIENCES
    • Syncing Your Audience
    • Google Ads
      • Applying Exclusion Audiences to Search Campaigns
      • Apply Audiences to PMax Campaigns As Signals
      • Apply Audiences to Demand Gen Campaign
      • Google Match Rates
      • Google Ads Metrics
    • LinkedIn Ads
    • Facebooks Ads
      • Facebook Intro for B2B Marketers
  • TROUBLESHOOTING CONNECTIONS
    • Meta Troubleshooting
      • Error: Facebook Custom Audiences Terms of Service
      • Error: Facebook Ad Account Not Associated with a Business
      • Error: Facebook Permissions
      • Issue: Junk Leads Because of Advantage+ Audience Setting
      • Error: Too Many Custom Audiences in Facebook
    • Google Troubleshooting
      • Error: Google "Please verify that the account has been whitelisted."
      • Troubleshooting: How to Share Audiences Between Google Ads and DV360
      • Trouble Locating a Specific Audience in Google
      • Trouble Understanding Google Match Rate vs. Audience Size
    • Other
      • Error: Miscrosoft "Customer List Terms And Conditions Not Accepted"
  • UNDERSTANDING PERFORMANCE
    • Benchmarking Success
    • Match Rate vs. Reach Rate
  • Learn More
    • Conversion Lift Analysis (Beta)
    • Experimental Ad Destinations (Beta)
    • Primer Playbooks & Use Cases
      • Paid Social Playbooks
        • Paid Social Lead Generation
      • Ad Audience Best Practices
    • Information Security
Powered by GitBook
On this page
  • Getting Started
  • Prerequisites
  • Recommended Audience Size
  • Locating Primer Audiences in Google Ads
  1. SYNCING AUDIENCES

Google Ads

Primer allows you to create and enhance audiences that improve your match rate on Google Ads.

PreviousSyncing Your AudienceNextApplying Exclusion Audiences to Search Campaigns

Last updated 4 months ago

Getting Started

Primer gives you the ability to create higher match rate customer re-marketing audiences on the Google Ads platform. These audiences can be used across Search, GDN, YouTube, and Gmail.

Please see our section on if you need assistance setting up your integration.

Prerequisites

Primer integrates with the Google Ads “Customer Match” feature. It is not available for all advertisers. To use Customer Match, your account must have:

  • At least 90 days of history in Google Ads

  • More than USD $50,000 total lifetime spent.

    • Note: For advertisers whose accounts are managed in currencies other than USD, your spend amount will be converted to USD using the average monthly conversion rate for that currency.

  • A good history of policy compliance and payment history

If you want to start using Customer Match and you meet the requirements above, you’ll need to contact your assigned account manager to request access to Customer Match.

If you don’t have an account manager, but you meet the above criteria, and they will assign one.

Recommended Audience Size

It can take up to 72 hours for a Google audience to fully match.

If you’re trying to use Customer Match audiences to only target specific individuals within an audience, we recommend you wait to test Google until you’re prepared to sync audiences through Primer that are >20K in # of records.

However, smaller Customer Match audiences can be effective for:

  • Exclusion Audiences: Creating exclusion audiences helps prevent ad dollars from being wasted on bad-fit individuals. Examples of people that you likely don't want to see your retargeting ads, but have a good chance of seeing them anyway, include:

    • your own team

    • direct partners and competitors

    • existing customers (except for upsell of renewal campaigns)

    • job seekers

    • non-ICP prospects (or "bad fit" accounts)

Some other tips include:

  • Upload at least 5,000 members to the list to ensure that ads start serving.

Locating Primer Audiences in Google Ads

  • Click the “Tools and Settings” icon in the top right corner of your screen.

  • Under the section labeled “Shared library” click “Audience Manager.”

  • Click “Segments” from the Page menu on the left.

  • Add a filter for "Type = Customer List"

Similar Audiences (e.g. Lookalikes): Similar Audiences are the audience that looks like your existing audience from your customer emails, websites, etc. They practically share the same interests with your audience. Use the Primer created Customer Match Audience as the input for a Similar Audience. Similar Audiences in Google Customer Match are identical to .

It takes 6 to 48 hours for a list to be populated with members, so you'll most likely (on the Google Ads UI) if you upload to an audience list more frequently than once every 12 hours.

A list may appear to be smaller than expected when viewed in the Audience Manager in the Google Ads UI. This view shows the number of active users in the list. A user is considered active if they have recently logged into their Google account. For more information on active users, see this discussion on how to with Customer Match lists.

connecting your ad platforms
contact Google support
Facebook Lookalike audiences
see an "In Progress" status
troubleshoot low traffic
Page cover image