# Error: "Please verify that the account has been whitelisted." It appears that your Google account is not currently eligible for Customer Match, which is required to successfully sync your audience. Google requires 90 days of Google Ads history and more than USD $50,000 total lifetime spend to use Customer Match and similar audiences for Customer Match in the "Targeting" and "Observation" settings, manual bid adjustments, and Exclusions. You can learn more about Google's Customer Match policy [here](https://support.google.com/adspolicy/answer/6299717?hl=en). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.sayprimer.com/primer/troubleshooting-connections/google-troubleshooting/error-please-verify-that-the-account-has-been-whitelisted..md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.