> For the complete documentation index, see [llms.txt](https://support.sayprimer.com/primer/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.sayprimer.com/primer/primer-support-review/security-and-privacy/data-and-privacy.md). # Data and privacy How Primer accesses your data, what the website pixel collects, and where to find the privacy policy. ## Privacy policy and terms * Privacy policy: [sayprimer.com/privacy-policy](https://www.sayprimer.com/privacy-policy) * Terms of service: [sayprimer.com/terms-of-service](https://www.sayprimer.com/terms-of-service) ## Compliance and the Trust Center Primer maintains a **SOC 2 Type 2** attestation. Current compliance reports, subprocessors, and security details are published in Primer's **Trust Center** — the authoritative source, kept up to date as certifications renew. Ask for the Trust Center link or a copy of the latest report. > SOC 2 status and certification dates are managed by Primer's security/legal team, not set in the product, so specifics live in the Trust Center rather than here. ## CRM access is read-only Primer connects to your CRM **read-only** — it reads records to build audiences and never writes, edits, or deletes anything in your CRM. See [Connecting a CRM](/primer/primer-support-review/data-sources/connecting-a-crm.md). Deleting a connection in Primer disables the sync and removes Primer's access. ## What the website pixel collects The [website pixel](/primer/primer-support-review/website-tracking/installing-the-pixel.md) collects, for visitors to your site: * Pageviews and form-field submissions * Device metadata (browser, device type, screen, language) * A visitor/session identifier stored in the browser * Attribution data (referrer, UTM parameters, ad click IDs) The pixel automatically **skips bots and non-production hosts** (like `localhost` and staging domains), so those don't pollute your data. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://support.sayprimer.com/primer/primer-support-review/security-and-privacy/data-and-privacy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.