Fixing a broken connection
What the Reconnect banner means and how to fix a failed data source or destination connection.
If a data source or ad destination connection fails, Primer shows a Reconnect {service} banner on the connection. Click it to re-authorize.
Why connections break
The banner appears when the platform's authorization is no longer valid — most often because:
The access token expired or was revoked.
The account's password changed, invalidating the session.
Someone removed Primer's access on the platform's side.
Fixing it
Find the connection showing the Reconnect banner.
Click Reconnect {service} and log back in to the platform.
Re-approve Primer's access.
For Salesforce specifically, also confirm the connecting user still has the API Enabled permission — without it, the connection re-authorizes but returns no data. See Salesforce.
A connection can be in one of these states: connected, failed, or still initiated (mid-setup). If it stays failed after reconnecting, contact support@sayprimer.com.