Invoices

Where to find your invoices, what each billing status means, and which ones count as an active, paid account.

Your invoices and billing status live under Settings → Invoices, which is visible to organization admins.

Subscription statuses

Your subscription can be in one of these billing states:

• active

• trialing

• past_due

• paused

• incomplete

• incomplete_expired

• canceled

• unpaid

Which count as paid and active

An account is treated as paid and active when its status is active or trialing. In those states you have full access to your plan's features.

The other states mean access is limited or ended — for example past_due or unpaid signal a payment problem, and canceled means the subscription has ended. If billing features are missing when you expect them, check that your subscription is active or trialing; if a payment failed, resolve it on the billing screen or contact [e-mail].

Requesting a receipt, W-9 or other document

The billing screen shows your invoices. For a receipt, a W-9, a bank or vendor verification letter, or a correction to a charge, contact [e-mail] — those aren't self-serve downloads.